Services We Offer

Sales

Our sales team is prepared to service our customers and help drive their business. Typically, our sales representatives take a consultative approach to selling. This process begins with a dialogue between the customer and the sales representative on needs and wants. Subsequently, the sales person can suggest the appropriate categories, brands, promotions, and training that best meet the needs of the customer.

Delivery

Empire Merchants LLC provides next-day delivery of fine wines and spirits to licensed retailers throughout Metro New York including the following boroughs and counties: Manhattan, Bronx, Brooklyn, Queens, Staten Island, Suffolk, Nassau, and Westchester.

Customer Service

Our Customer Care department provides world-class service to all our customers. We do this by actively listening, ensuring that customer orders are taken accurately and efficiently. Our Customer Care department is open daily from 9 a.m. to 5 p.m. to take orders and answer billing-related questions.

Merchandising

Empire Merchants LLC has an experienced merchandising team that drives in-store visibility in on- and off-premise retail accounts. The team includes a dedicated team of employees and operates out of a 30,000-square-foot warehouse. Core competencies include building product displays, designing and implementing retail window displays, and installation of counter wraps.

Graphics

Our graphic design team is prepared to make custom creations that help drive your sales and profitability. They apply state-of-the-art technology and add a flare for the creative to design and produce effective point-of-sale materials. From wine lists and table tents to banners and shelf talkers, these tools help customers merchandise brands and promotions and delight consumers.

Wine and Spirits Education

We provide product knowledge and selling tips to help our customers increase traffic and drive sales. Our dedicated educators host training sessions on different categories of wine and spirits.