Empire Merchants

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Email marketing@empiremerchants.com for more information.

Phone Listings

General: (800) 338-3880
Customer Service: (800) 441-5614
Order Department: (800) 382-3820
COD Department: (800) 338-3880
New Accounts: (718) 255-2641


Astoria Location: Sales, Human Resources
19-50 48th Street
Astoria, NY 11105
Phone: (800) 338-3880 or (718) 383-5500
Brooklyn Location: Customer Care,
Credit, Accounting, Purchasing, Operations or Information Technology

16 Bridgewater Street
Brooklyn, NY 11222
Phone: (800) 338-3880 or (718) 383-5500

Employee Password Reset:

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Effective November 6, 2020, Empire Merchants will resume business. Please review the details below regarding our operating plan.

Orders can be placed starting at today, November 6th, for delivery on Monday, November 9th . Orders can be placed by your Sales Rep, the Order Dept or 3rd parties ( i.e. Beverage Media, sevenfifty, Provi)

• Please note – Any new orders that were taken after 5pm on October 30th that were not transmitted on Pocket Advantage or via 3rd parties (i.e. Bev Media, 750, Provi, EDI, etc) were cancelled.

Orders for November allocated items can be placed starting Friday, November 13th by your Sales Rep or by calling the Order Department at 9am per our normal policies.

• All orders placed for November allocated items on October 30th were cancelled and will need to be reordered.

Empire Merchants Customer Service and COD departments will be open at 9am on Friday. Reporting to the New York State Liquor Authority will continue, so it is important to follow normal payment schedules.

If you are a registered user of Empire Merchants’ Online Bill Pay or Pay By Phone systems, you can continue to pay bills and view account information.

Delivery Update

• All orders for regular and Bill and Storage release orders placed by 5pm on Friday, October 30, 2020 have been loaded and will be shipped today, November 6, 2020. DO NOT RE-ORDER.

• These orders will be due based on the date of delivery.

Empire Merchants will be closed on Wednesday, November 11, 2020 for Veterans Day so there will be no deliveries.