The Support You Need, When You Need It

Our Customer Care and Accounts Receivable departments are responsible for providing world-class service to all our customers. We do this by actively listening, ensuring that customer orders are taken accurately and efficiently. While assisting customers, we provide consultative support and recommendations. We strive to successfully resolve all inquiries. We always process incoming orders and handle customer requests in a courteous and professional manner.

Questions or Concerns?

Customer Service Request Forms

Please fill out one of the forms below and your request will be directed to the correct department. Empire Merchants will respond within two business days.

For immediate assistance please call (800) 441-5614

General Customer Service
COD Requests

General Customer Service

Submitted By *

Email: *

Customer Number *

Customer Phone Number

Problem *

Action *

Order # *

Order Type *

Invoice # *

Invoice Date *

Item # *

# of Broken Bottles *

Item # shorted *

Quantity shorted *

Action *

Order # *

Order Type *

Invoice # *

Invoice Date *

Item # *

Quantity (cases or bottles) *

Item # shorted *

Quantity shorted *

Action *

Order # *

Order Type *

Invoice # *

Invoice Date *

Item # Billed For *

Quantity (cases or bottles) *

Item # received *

Quantity *

Action *

Order # *

Order Type *

Invoice # *

Invoice Date *

Item # Billed For *

Quantity *

Action *

Order # *

Order Type *

Invoice # *

Invoice Date *

Item # Shorted *

Quantity Shorted *

Action *

Invoice # 1*

Invoice Date 1 *

Invoice # 2 *

Invoice Date 2 *

Action *

Invoice # *

Invoice Date *

Item # *

Invoice # *

Invoice Date *

Invoice # *

Invoice Date *

From:

To:

Comments

COD Requests

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Valued Customer,

The health and safety of our employees and customers are our top priorities every day, but especially during this time of uncertainty. As an essential business, Empire Merchants is taking orders and making deliveries, and we have implemented safety precautions and protocols.

We have enhanced our cleaning procedures in our offices and warehouses per the CDC guidelines. All delivery drivers and warehouse workers have been instructed to use gloves, masks and hand sanitizer.

Due to the circumstances related to COVID-19, you may experience longer than expected wait times when reaching out to our Customer Service and COD departments. Additionally, there may be a possible delay in your deliveries. We are working diligently to handle your orders and customer service needs as quickly as possible.

Throughout this uncertain time, we are thinking about all of you and will keep you informed if anything should change in the upcoming days or weeks. You will find updates on our website.

Thank you for your patience and cooperation during this time.