Customer Service

Questions or Concerns?

Customer Service Request Forms

Please fill out one of the forms below and your request will be directed to the correct department. Empire Merchants will respond within two business days.

For immediate assistance please call (800) 441-5614

General Customer Service
COD Requests

General Customer Service

Submitted By *

Email: *

Customer Number *

Customer Phone Number

Problem *

Action *

Order # *

Order Type *

Invoice # *

Invoice Date *

Item # *

# of Broken Bottles *

Item # shorted *

Quantity shorted *

Action *

Order # *

Order Type *

Invoice # *

Invoice Date *

Item # *

Quantity (cases or bottles) *

Item # shorted *

Quantity shorted *

Action *

Order # *

Order Type *

Invoice # *

Invoice Date *

Item # Billed For *

Quantity (cases or bottles) *

Item # received *

Quantity *

Action *

Order # *

Order Type *

Invoice # *

Invoice Date *

Item # Billed For *

Quantity *

Action *

Order # *

Order Type *

Invoice # *

Invoice Date *

Item # Shorted *

Quantity Shorted *

Action *

Invoice # 1*

Invoice Date 1 *

Invoice # 2 *

Invoice Date 2 *

Action *

Invoice # *

Invoice Date *

Item # *

Invoice # *

Invoice Date *

Invoice # *

Invoice Date *

From:

To:

Comments

COD Requests

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Dear Valued Customer,

The health and safety of our employees and customers continues to be our top priority every day, but especially during the COVID-19 Coronavirus. We are fortunate thus far to have been able to operate in this environment and continue to support our customers by taking orders and making deliveries.

We have taken some key steps to support the health and welfare of our customers and employees. These are just a few of them:
• We have enhanced our cleaning procedures in our offices and warehouses per the CDC guidelines.
• All delivery drivers and warehouse workers have been instructed to use gloves, masks and hand sanitizer.
• Our facilities managers are installing HEPA filters throughout our buildings to help reduce the presence of COVID-19 in the air.
• Daily screening, which includes a temperature check and a health screening assessment is a requirement for all associates and visitors
• Social distancing must be maintained between individuals at all times
• Face masks or an acceptable face covering must be worn in common areas including lobbies and when traveling around the office.

Due to the circumstances related to COVID-19, you may experience longer than expected wait times when reaching out to our Customer Service and COD departments. Additionally, there may be a possible delay in your deliveries. We are working diligently to handle your orders and customer service needs as quickly as possible.

Throughout this uncertain time, we are thinking about all of you and will keep you informed if anything should change in the upcoming days or weeks. You will find updates on our website.

The Support You Need, When You Need It

Questions or Concerns?