Customer Service

Questions or Concerns?

Customer Service Request Forms

Please fill out one of the forms below and your request will be directed to the correct department. Empire Merchants will respond within two business days.

For immediate assistance please call (800) 441-5614

General Customer Service
COD Requests

General Customer Service

Submitted By *

Email: *

Customer Number *

Customer Phone Number

Problem *

Action *

Order # *

Order Type *

Invoice # *

Invoice Date *

Item # *

# of Broken Bottles *

Item # shorted *

Quantity shorted *

Action *

Order # *

Order Type *

Invoice # *

Invoice Date *

Item # *

Quantity (cases or bottles) *

Item # shorted *

Quantity shorted *

Action *

Order # *

Order Type *

Invoice # *

Invoice Date *

Item # Billed For *

Quantity (cases or bottles) *

Item # received *

Quantity *

Action *

Order # *

Order Type *

Invoice # *

Invoice Date *

Item # Billed For *

Quantity *

Action *

Order # *

Order Type *

Invoice # *

Invoice Date *

Item # Shorted *

Quantity Shorted *

Action *

Invoice # 1*

Invoice Date 1 *

Invoice # 2 *

Invoice Date 2 *

Action *

Invoice # *

Invoice Date *

Item # *

Invoice # *

Invoice Date *

Invoice # *

Invoice Date *

From:

To:

Comments

COD Requests

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Effective November 6, 2020, Empire Merchants will resume business. Please review the details below regarding our operating plan.

Orders can be placed starting at today, November 6th, for delivery on Monday, November 9th . Orders can be placed by your Sales Rep, the Order Dept or 3rd parties ( i.e. Beverage Media, sevenfifty, Provi)

• Please note – Any new orders that were taken after 5pm on October 30th that were not transmitted on Pocket Advantage or via 3rd parties (i.e. Bev Media, 750, Provi, EDI, etc) were cancelled.

Orders for November allocated items can be placed starting Friday, November 13th by your Sales Rep or by calling the Order Department at 9am per our normal policies.

• All orders placed for November allocated items on October 30th were cancelled and will need to be reordered.

Empire Merchants Customer Service and COD departments will be open at 9am on Friday. Reporting to the New York State Liquor Authority will continue, so it is important to follow normal payment schedules.

If you are a registered user of Empire Merchants’ Online Bill Pay or Pay By Phone systems, you can continue to pay bills and view account information.

Delivery Update

• All orders for regular and Bill and Storage release orders placed by 5pm on Friday, October 30, 2020 have been loaded and will be shipped today, November 6, 2020. DO NOT RE-ORDER.

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Questions or Concerns?