Empire Merchants Customers

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Empire Merchants is proud to introduce Empire360, our proprietary B2B digital sales platform. Providing an experience from discovering and purchasing to marketing and sales, Empire360 is the comprehensive e-commerce solution you’ve been waiting for.

If you have any questions at all, please don’t hesitate to reach out to customer service at: (800) 382-3820 or send us a note below.

Questions or Concerns?

Customer Service Request Forms

Please fill out one of the forms below and your request will be directed to the correct department. Empire Merchants will respond within two business days.

General Customer Service

General Customer Service
COD Requests

Submitted By *

Email: *

Customer Number *

Order Number *

Customer Phone Number

Problem *

Action *

Invoice # *

Invoice Date *

Item # *

# of Broken Bottles *

Item # shorted *

Quantity shorted *

Reason *

Lot #

Action *

Invoice # *

Invoice Date *

Item # *

Quantity (cases or bottles) *

Item # shorted *

Quantity shorted *

Action *

Invoice # *

Invoice Date *

Item # Billed For *

Quantity (cases or bottles) *

Item # received *

Quantity *

Action *

Invoice # *

Invoice Date *

Item # Billed For *

Quantity *

Action *

Invoice # *

Invoice Date *

Item # Shorted *

Quantity Shorted *

Action *

Invoice # 1*

Invoice Date 1 *

Invoice # 2 *

Invoice Date 2 *

Action *

Invoice # *

Invoice Date *

Item # *

Invoice # *

Invoice Date *

Invoice # *

Invoice Date *

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