Empire Merchants Policies & Announcements

Below you’ll find a chronological list of our important policy announcements. Please check this page often to remain current and feel free to call customer service with any questions.


Change To Monthly Statements

Because of a change in the law regarding terms of sale, the New York State Liquor Authority repealed Regulation 68.4. Consequently, Empire Merchants will no longer mail monthly statements to Retailers. This change will be effective on May 1, 2020 (starting with the April 2020 statements).

Please note:

1. Retailers are invited to sign up for SLA Default Email Notification service to receive electronic notification of invoices coming due as well as when the retailer is reported as delinquent. Customers that are not signed up for this electronic default notification system will receive a mailed notice should they be placed on the default list.
2. Empire will continue to mail statements related to Bill & Storage fees.
3. Retailers are encouraged to sign up for Empire Merchants Online Bill Pay and Pay by Phone systems by contacting their sales rep or customer service. This web based tools can provide invoice information , payment and order history as well as the ability to pay/schedule bills. This system can be accessed by https://ecommerce.empiremerchants.com
4. Enrollment forms for SLA Default Email Notification Service and Empire Online Bill Pay/Pay by Phone system are available on our website https://www.empiremerchants.com/wp-content/uploads/2019/03/Empire-Online_Enrollment-Form_March-2019.pdf or customers can contact your Sales Representative or Customer Care.

Important Tariff Information

As a result of the recently announced tariffs/import duties that went into effect on October 18, 2019 on certain alcoholic beverages, to the extent permitted by the New York State Liquor Authority, Empire Merchants may increase the posted price of certain tariff impacted items during the price posted months for October, November and December. For any item of liquor or wine that is impacted, orders will be filled on a first come-first basis with available stock at pre-tariff prices before selling any tariff affected stock at a price higher than was what posted for the given month. Additionally, please note that backorders will not be accepted for tariff impacted items at pre-tariff prices and you will not be able to receive the benefit of the discounts for goods that assort, unless there is another size of the item available at the pre-tariff price or you pay the additional price associated with all post-tariff goods. .

Empire Merchants Launches New Craft Division

The division, Independent Spirits, will focus exclusively on smaller suppliers

Empire Merchants of New York City made an internal announcement today of its forthcoming launch of Independent Spirits, a new division dedicated to craft spirits. Independent Spirits will formally launch on April 1, with 18 newly hired sales reps and three sales managers focusing on brands from about 40 suppliers, including The 86 Company, St. George Spirits, Royal Dutch Distillers, Buffalo Trace Distillery (part of its portfolio), and Compass Box Whisky. The move marks the first time a major distributor has formed and staffed a separate division dedicated exclusively to craft spirits, according to Ari Rubinstein, the new division’s director of sales.

Empire Merchants Policies & Updates

Dear Valued Customer,
The health and safety of our employees and customers continues to be our top priority every day, but especially during the COVID-19 Coronavirus. We are fortunate thus far to have been able to operate in this environment and continue to support our customers by taking orders and making deliveries.
We have taken some key steps to support the health and welfare of our customers and employees. These are just a few of them:
• We have enhanced our cleaning procedures in our offices and warehouses per the CDC guidelines.
• All delivery drivers and warehouse workers have been instructed to use gloves, masks and hand sanitizer.
• Our facilities managers are installing HEPA filters throughout our buildings to help reduce the presence of COVID-19 in the air.
• Daily screening, which includes a temperature check and a health screening assessment is a requirement for all associates and visitors
• Social distancing must be maintained between individuals at all times
• Face masks or an acceptable face covering must be worn in common areas including lobbies and when traveling around the office.
Due to the circumstances related to COVID-19, you may experience longer than expected wait times when reaching out to our Customer Service and COD departments. Additionally, there may be a possible delay in your deliveries. We are working diligently to handle your orders and customer service needs as quickly as possible.
Throughout this uncertain time, we are thinking about all of you and will keep you informed if anything should change in the upcoming days or weeks. You will find updates on our website.

Thank you for your patience and cooperation during this time.