Empire Merchants Policies & Announcements

Below you’ll find a chronological list of our important policy announcements. Please check this page often to remain current and feel free to call customer service with any questions.

Announcements:

Business to Resume
November 6th, 2020

Effective November 6, 2020, Empire Merchants will resume business.
Please review the details below regarding our operating plan.

  • Orders can be placed starting at today, November 6th,  for delivery on Monday, November 9th . Orders can be placed by your Sales Rep, the Order Dept or 3rd parties ( i.e. Beverage Media, sevenfifty, Provi)
  • Please note – Any new orders that were taken after 5pm on October 30th that were not transmitted on Pocket Advantage or  via 3rd parties (i.e. Bev Media, 750, Provi, EDI, etc) were cancelled.
  • Orders for November allocated items can be placed starting Friday, November 13th  by your Sales Rep or by calling the Order Department at 9am per our normal policies.
  • All orders placed for November allocated items on October 30th were cancelled and will need to be reordered.
  • Empire Merchants Customer Service and COD departments will be open at 9am on Friday.  Reporting to the New York State Liquor Authority will continue, so it is important to follow normal payment schedules.  If you are a registered user of Empire Merchants’ Online Bill Pay or Pay By Phone systems, you can continue to pay bills and view account information.

Delivery Update

  • All orders for regular and Bill and Storage release orders placed by 5pm on Friday, October 30, 2020 have been loaded and will be shipped today, November 6, 2020.  DO NOT RE-ORDER.
  • These orders will be due based on the date of delivery.
  • Empire Merchants will be closed on Wednesday, November 11, 2020 for Veterans Day so there will be no deliveries.

November Allocation Notice

Due to a technical issue this morning, orders for November allocated items that were placed today will be cancelled. We will reset the allocations to their original November allocation and communicate a new date to enter orders for allocated items sometime next week. Only orders for November allocated items including closeouts (limited to a max per account) will be cancelled. Orders for distributor-made combination packages will NOT be cancelled, as these orders were processed successfully.

Additionally, we will be waiving the $22.50 delivery fee and all customers will only get a $3 delivery fee for orders placed today.

Please contact your Customers to inform them of the cancellation of these allocated items. This information will also be posted on www.empiremerchants.com .

We apologize for this inconvenience and will notify you of the new call-in date for November allocations.

Change To Monthly Statements

Because of a change in the law regarding terms of sale, the New York State Liquor Authority repealed Regulation 68.4. Consequently, Empire Merchants will no longer mail monthly statements to Retailers. This change will be effective on May 1, 2020 (starting with the April 2020 statements).

Please note:

1. Retailers are invited to sign up for SLA Default Email Notification service to receive electronic notification of invoices coming due as well as when the retailer is reported as delinquent. Customers that are not signed up for this electronic default notification system will receive a mailed notice should they be placed on the default list.
2. Empire will continue to mail statements related to Bill & Storage fees.
3. Retailers are encouraged to sign up for Empire Merchants Online Bill Pay and Pay by Phone systems by contacting their sales rep or customer service. This web based tools can provide invoice information , payment and order history as well as the ability to pay/schedule bills. This system can be accessed by https://ecommerce.empiremerchants.com
4. Enrollment forms for SLA Default Email Notification Service and Empire Online Bill Pay/Pay by Phone system are available on our website https://www.empiremerchants.com/wp-content/uploads/2019/03/Empire-Online_Enrollment-Form_March-2019.pdf or customers can contact your Sales Representative or Customer Care.

Important Tariff Information

As a result of the recently announced tariffs/import duties that went into effect on October 18, 2019 on certain alcoholic beverages, to the extent permitted by the New York State Liquor Authority, Empire Merchants may increase the posted price of certain tariff impacted items during the price posted months for October, November and December. For any item of liquor or wine that is impacted, orders will be filled on a first come-first basis with available stock at pre-tariff prices before selling any tariff affected stock at a price higher than was what posted for the given month. Additionally, please note that backorders will not be accepted for tariff impacted items at pre-tariff prices and you will not be able to receive the benefit of the discounts for goods that assort, unless there is another size of the item available at the pre-tariff price or you pay the additional price associated with all post-tariff goods. .

Empire Merchants Launches New Craft Division

The division, Independent Spirits, will focus exclusively on smaller suppliers

Empire Merchants of New York City made an internal announcement today of its forthcoming launch of Independent Spirits, a new division dedicated to craft spirits. Independent Spirits will formally launch on April 1, with 18 newly hired sales reps and three sales managers focusing on brands from about 40 suppliers, including The 86 Company, St. George Spirits, Royal Dutch Distillers, Buffalo Trace Distillery (part of its portfolio), and Compass Box Whisky. The move marks the first time a major distributor has formed and staffed a separate division dedicated exclusively to craft spirits, according to Ari Rubinstein, the new division’s director of sales.

Empire Merchants Policies & Updates

Effective November 6, 2020, Empire Merchants will resume business. Please review the details below regarding our operating plan.

Orders can be placed starting at today, November 6th, for delivery on Monday, November 9th . Orders can be placed by your Sales Rep, the Order Dept or 3rd parties ( i.e. Beverage Media, sevenfifty, Provi)

• Please note – Any new orders that were taken after 5pm on October 30th that were not transmitted on Pocket Advantage or via 3rd parties (i.e. Bev Media, 750, Provi, EDI, etc) were cancelled.

Orders for November allocated items can be placed starting Friday, November 13th by your Sales Rep or by calling the Order Department at 9am per our normal policies.

• All orders placed for November allocated items on October 30th were cancelled and will need to be reordered.

Empire Merchants Customer Service and COD departments will be open at 9am on Friday. Reporting to the New York State Liquor Authority will continue, so it is important to follow normal payment schedules.

If you are a registered user of Empire Merchants’ Online Bill Pay or Pay By Phone systems, you can continue to pay bills and view account information.

Delivery Update

• All orders for regular and Bill and Storage release orders placed by 5pm on Friday, October 30, 2020 have been loaded and will be shipped today, November 6, 2020. DO NOT RE-ORDER.

• These orders will be due based on the date of delivery.

Empire Merchants will be closed on Wednesday, November 11, 2020 for Veterans Day so there will be no deliveries.