Our Customer Care and Accounts Receivable departments provide world-class service to all our customers. We do this by actively listening, ensuring that customer orders are taken accurately and efficiently. While assisting customers, we provide consultative support and recommendations, ensuring that inquiries are successfully resolved. We always process incoming orders and handle customer requests in a courteous and professional manner. We suggest alternatives should an item be out of stock or limited in quantity, and inform customers of all pricing.
The health and safety of our employees and customers are our top priorities every day, but especially during this time of uncertainty. As an essential business, Empire Merchants is taking orders and making deliveries, and we have implemented safety precautions and protocols.
We have enhanced our cleaning procedures in our offices and warehouses per the CDC guidelines. All delivery drivers and warehouse workers have been instructed to use gloves, masks and hand sanitizer.
Due to the circumstances related to COVID-19, you may experience longer than expected wait times when reaching out to our Customer Service and COD departments. Additionally, there may be a possible delay in your deliveries. We are working diligently to handle your orders and customer service needs as quickly as possible.
Throughout this uncertain time, we are thinking about all of you and will keep you informed if anything should change in the upcoming days or weeks. You will find updates on our website.
Thank you for your patience and cooperation during this time.