Empire Merchants Customers

The Support You Need, When You Need It

Our Customer Care and Accounts Receivable departments provide world-class service to all our customers. We do this by actively listening, ensuring that customer orders are taken accurately and efficiently. While assisting customers, we provide consultative support and recommendations, ensuring that inquiries are successfully resolved. We always process incoming orders and handle customer requests in a courteous and professional manner. We suggest alternatives should an item be out of stock or limited in quantity, and inform customers of all pricing.

TOLL-FREE: (800) 338-3880

Effective November 6, 2020, Empire Merchants will resume business. Please review the details below regarding our operating plan.

Orders can be placed starting at today, November 6th, for delivery on Monday, November 9th . Orders can be placed by your Sales Rep, the Order Dept or 3rd parties ( i.e. Beverage Media, sevenfifty, Provi)

• Please note – Any new orders that were taken after 5pm on October 30th that were not transmitted on Pocket Advantage or via 3rd parties (i.e. Bev Media, 750, Provi, EDI, etc) were cancelled.

Orders for November allocated items can be placed starting Friday, November 13th by your Sales Rep or by calling the Order Department at 9am per our normal policies.

• All orders placed for November allocated items on October 30th were cancelled and will need to be reordered.

Empire Merchants Customer Service and COD departments will be open at 9am on Friday. Reporting to the New York State Liquor Authority will continue, so it is important to follow normal payment schedules.

If you are a registered user of Empire Merchants’ Online Bill Pay or Pay By Phone systems, you can continue to pay bills and view account information.

Delivery Update

• All orders for regular and Bill and Storage release orders placed by 5pm on Friday, October 30, 2020 have been loaded and will be shipped today, November 6, 2020. DO NOT RE-ORDER.

• These orders will be due based on the date of delivery.

Empire Merchants will be closed on Wednesday, November 11, 2020 for Veterans Day so there will be no deliveries.